Purchase Instructions
After-Sales Policy
1. ** Issues such as excess glue, peeling, unclear label printing, stains, or deformation caused by logistical compression are considered normal occurrences. Please contact Customer Service to explain the situation; if you are concerned about such issues, please refrain from placing an order. After-sales service is only available for products within 3 days of the delivery signature date. Customers who engage in malicious return or refund activities will be permanently blacklisted.
2. ** Return and Exchange Policy **
- Quality Issues: Returns or exchanges are supported within 3 days of the delivery signature date.
- Non-Quality Issues: Requests for returns or exchanges based on user errors—such as selecting the wrong size, color, or style—are not supported. If an exchange is absolutely necessary, the user must bear all associated shipping costs.
3. ** PayPal and Credit/Debit Card Dispute Issues **
- Any customer who initiates a transaction dispute (chargeback) via PayPal, credit card, debit card, or other payment methods will be permanently blacklisted.
4. ** Package Delivery Issues **
- Situations involving lost packages, the recipient failing to sign for or collect the package in a timely manner, or package theft are not covered by our after-sales service guarantee.
5. ** Shipping Address Issues **
- If delivery fails due to an incorrect address provided by the user, please contact Customer Service to arrange for redelivery.
6. ** Malicious Returns and Refunds **
- Customers who engage in malicious return or refund activities will be permanently blacklisted.
7. ** Blacklist Mechanism **
- Users who engage in malicious defamation, verbal abuse, or other forms of inappropriate behavior will be permanently blacklisted following verification and confirmation by our operations team.
8. ** Return and Refund Process **
- To qualify for a full refund, the item (footwear) must be returned to our store; otherwise, a full refund cannot be granted. The buyer is responsible for all shipping costs associated with the return.
9. ** Shoe Box Damage **
- Damage to shoe boxes caused by compression during the shipping and courier process is considered a normal occurrence and is not covered by our after-sales service guarantee. 10. ** Product Color Variation **
- Due to variations in manufacturing processes across different production batches, slight color discrepancies may occur in the products. Such color variations are not covered under our after-sales service guarantee. If you have any concerns, please provide your order number to our customer service team to request a video of the actual item you ordered.
11. ** Important Notice: ** Please place your orders with care; this store does not accept rush orders.
12. ** Shipping Issues: **
- Orders that have already been shipped cannot be intercepted mid-transit. If an order is intercepted mid-transit, no refunds will be issued. Furthermore, all shipped items cannot be returned to China. Should an exchange be required, the shipping costs must be borne by the user. Please place your orders with careful consideration.
13. ** Refund Policy: **
- Once a refund request has been approved, the funds will be returned to the original savings/bank card account within 1–3 business days. If payment was made via credit card, the funds will be returned to the original credit card account within 3–7 business days.
14. ** Issues Caused by the User: **
- If a package cannot be successfully delivered or signed for due to reasons attributable to the user, this store assumes no responsibility for after-sales service. Specific examples include, but are not limited to: providing an incorrect shipping address, the user refusing to accept the package, or the recipient being unreachable.
15. ** Contact Us: **
- Customer Service Hotline: Please click on the contact details located in the bottom right corner of the store page (Service Hours: Monday – Friday, 10:00 AM – 10:00 PM, Beijing Time).
- Email: ywqydz2026@163.com
1. ** Issues such as excess glue, peeling, unclear label printing, stains, or deformation caused by logistical compression are considered normal occurrences. Please contact Customer Service to explain the situation; if you are concerned about such issues, please refrain from placing an order. After-sales service is only available for products within 3 days of the delivery signature date. Customers who engage in malicious return or refund activities will be permanently blacklisted.
2. ** Return and Exchange Policy **
- Quality Issues: Returns or exchanges are supported within 3 days of the delivery signature date.
- Non-Quality Issues: Requests for returns or exchanges based on user errors—such as selecting the wrong size, color, or style—are not supported. If an exchange is absolutely necessary, the user must bear all associated shipping costs.
3. ** PayPal and Credit/Debit Card Dispute Issues **
- Any customer who initiates a transaction dispute (chargeback) via PayPal, credit card, debit card, or other payment methods will be permanently blacklisted.
4. ** Package Delivery Issues **
- Situations involving lost packages, the recipient failing to sign for or collect the package in a timely manner, or package theft are not covered by our after-sales service guarantee.
5. ** Shipping Address Issues **
- If delivery fails due to an incorrect address provided by the user, please contact Customer Service to arrange for redelivery.
6. ** Malicious Returns and Refunds **
- Customers who engage in malicious return or refund activities will be permanently blacklisted.
7. ** Blacklist Mechanism **
- Users who engage in malicious defamation, verbal abuse, or other forms of inappropriate behavior will be permanently blacklisted following verification and confirmation by our operations team.
8. ** Return and Refund Process **
- To qualify for a full refund, the item (footwear) must be returned to our store; otherwise, a full refund cannot be granted. The buyer is responsible for all shipping costs associated with the return.
9. ** Shoe Box Damage **
- Damage to shoe boxes caused by compression during the shipping and courier process is considered a normal occurrence and is not covered by our after-sales service guarantee. 10. ** Product Color Variation **
- Due to variations in manufacturing processes across different production batches, slight color discrepancies may occur in the products. Such color variations are not covered under our after-sales service guarantee. If you have any concerns, please provide your order number to our customer service team to request a video of the actual item you ordered.
11. ** Important Notice: ** Please place your orders with care; this store does not accept rush orders.
12. ** Shipping Issues: **
- Orders that have already been shipped cannot be intercepted mid-transit. If an order is intercepted mid-transit, no refunds will be issued. Furthermore, all shipped items cannot be returned to China. Should an exchange be required, the shipping costs must be borne by the user. Please place your orders with careful consideration.
13. ** Refund Policy: **
- Once a refund request has been approved, the funds will be returned to the original savings/bank card account within 1–3 business days. If payment was made via credit card, the funds will be returned to the original credit card account within 3–7 business days.
14. ** Issues Caused by the User: **
- If a package cannot be successfully delivered or signed for due to reasons attributable to the user, this store assumes no responsibility for after-sales service. Specific examples include, but are not limited to: providing an incorrect shipping address, the user refusing to accept the package, or the recipient being unreachable.
15. ** Contact Us: **
- Customer Service Hotline: Please click on the contact details located in the bottom right corner of the store page (Service Hours: Monday – Friday, 10:00 AM – 10:00 PM, Beijing Time).
- Email: ywqydz2026@163.com